We operate in alignment with the Active Ageing Centre (AAC) framework, delivering structured programmes, outreach and befriending. To strengthen early identification and proactive support, we deploy an in-house developed Agentic RAG AI decision-support capability. This supports professional practice through knowledge-grounded reasoning, with clear governance and human oversight. 我们依循乐龄中心（AAC）服务框架，提供结构化活动课程、外展与关怀探访服务。 为加强早期识别与主动支持，我们应用自研“代理式（Agentic）+ 智能检索（RAG）AI”作为决策辅助工具， 以“有依据的知识检索 + 推理建议”支持专业服务，同时坚持清晰的数据治理与人工审核。
Photos from our AAC programmes and befriending efforts. 展示我们的AAC活动课程与关怀探访服务照片。
Our operations are structured around service delivery requirements typically expected of AACs: outreach, active ageing programmes, befriending, monitoring, referral and care coordination. We focus on continuity of care, timely follow-up, and outcome-oriented practice. 我们的运作围绕AAC常见的服务要求：外展、乐龄活动课程、关怀探访、监测、转介与照护协调。 我们重视服务连续性、及时跟进与以成效为导向的实践。
In line with the AAC framework, we deliver Active Ageing Programmes across five domains. We also apply AI-enabled support to strengthen programme planning, participation tracking, capacity monitoring, and participant wellbeing observation over time. 依循AAC服务框架，我们在五大领域开展乐龄活动课程，并应用AI辅助能力， 强化课程规划、参与追踪、容量监测，以及参与者福祉变化的持续观察。
Mobility, exercise, falls prevention and functional wellness activities.行动能力、运动、跌倒预防与功能性健康活动。
Memory and cognitive stimulation activities to support mental agility.记忆与认知刺激活动，支持脑力与思维灵活度。
Group engagement and community bonding to reduce isolation risks.群体参与与社区连结，降低社交孤立风险。
Digital literacy, enrichment and lifelong learning opportunities.数码技能、兴趣充实与终身学习机会。
Purpose-driven roles that enable seniors to contribute and stay engaged.让长者参与有意义的贡献角色，保持参与感与价值感。
AI-supported workflows help insert and maintain programme listings, track take-up rates, monitor capacity trends, and observe participant wellbeing signals over time—supporting continuous improvement. AI辅助流程支持新增与维护课程信息，追踪参与率、监测容量趋势， 并持续观察参与者福祉信号，以支持服务持续优化。
| Programme课程 | Domain领域 | Take-up参与率 | Capacity Trend容量趋势 | Wellbeing Notes福祉观察 |
|---|---|---|---|---|
| Chair Zumba坐式运动 | Physical体能 | 85% | Increasing上升 | Energy improving; monitor knee discomfort精神状态改善；留意膝盖不适 |
| Bingo GamesBINGO游戏 | Social社交 | 85% | Increasing上升 | New friendships forming; monitor isolated participants建立新友谊；留意仍较孤立的参与者 |
| Memory Games记忆游戏 | Cognitive认知 | 62% | Stable稳定 | Engagement steady; follow up for low attendance cases参与稳定；对低出席者进行跟进 |
| Digital Basics数码基础 | Learning学习 | 54% | Increasing上升 | Confidence improving; support those needing 1:1 assistance信心提升；对需要一对一协助者提供支持 |
| Buddy Volunteering同伴志愿服务 | Volunteering志愿服务 | 45% | Growing waitlist候补增加 | Sense of purpose improved; monitor fatigue risk使命感提升；留意疲劳风险 |
Visitors may ask questions about our Active Ageing (AA) Programmes (e.g., schedules, eligibility, capacity, registration). This AI-Service Assistant sends queries to our automation workflow via Self-Hosted AI Infrastructure and returns responses on this page. 访客可在此咨询我们的乐龄活动课程（例如：时间表、参与条件、名额情况、报名方式）。 本AI助理将把问题发送至自建人工智能基础设施的自动化流程，并在页面上显示回复。
Befriending is delivered with systematic documentation and periodic updates to support continuity, accountability, and coordinated interventions. 关怀探访以系统化记录与定期更新为基础，支持服务连续性、问责性与跨服务协调介入。
Regular visits are documented to support follow-up, escalation and service continuity.每次探访均记录在案，以支持跟进、升级处理与服务连续性。
Periodic updates cover biodata, profile, health, financial, emotional and cognitive observations.定期更新涵盖基本资料、个人画像、健康、财务、情绪与认知观察。
Service mapping tracks what seniors have received and are receiving to identify gaps and reduce duplication.服务映射记录已获得及正在接受的服务，以识别缺口并减少重复介入。
Our in-house Agentic RAG capability treats visit logs, profile updates, and service history as a knowledge base. It retrieves relevant context first, then reasons to propose structured, proactive actions. Outputs are advisory and subject to staff validation. 我们的自研“代理式RAG”将探访记录、画像更新与服务史作为知识库； 先检索相关依据，再进行推理并提出结构化的主动建议。所有建议仅供参考，并由工作人员审核确认。
The system retrieves relevant historical logs and records before generating recommendations.系统在生成建议前，会先检索相关历史记录与资料作为依据。
AI proposes follow-up actions and proactive care plans across health, social and wellbeing indicators.AI依据健康、社交与福祉指标提出跟进行动与主动式照护计划建议。
All recommendations are reviewed by trained staff prior to implementation or referral.所有建议在执行或转介前，必须由受训人员审核确认。
Within befriending operations, we adopt structured observation and documentation to identify seniors who may require closer monitoring. Early identification supports timely, preventive interventions and coordinated support planning. 在关怀探访运作中，我们以结构化观察与记录来识别可能需要更密切关注的长者； 早期识别有助于及时、预防性的介入与协作式支持规划。
Updates include health, mobility, financial stress, emotional wellbeing, social isolation and cognitive signals.更新涵盖健康、行动能力、财务压力、情绪福祉、社交孤立与认知信号等。
The system reviews structured records and visit narratives to detect emerging vulnerability patterns.系统综合结构化记录与探访叙述，识别潜在脆弱性趋势与模式。
Where concerning trends appear, the system proposes follow-ups for staff validation and action.当出现值得关注的趋势时，系统提出跟进建议，由人员审核并采取行动。
We integrate structured records, knowledge-based retrieval and staff-led validation to support proactive care planning. 我们将结构化记录、知识检索与人员审核整合，支持主动式照护规划。
Log visit notes + periodic profile updates across domains.记录探访要点，并进行多维度画像定期更新。
Agentic RAG retrieves relevant history and service records.代理式RAG检索相关历史与服务记录作为依据。
Identify trends and potential risks (Selective Seniors signals).识别趋势与潜在风险（重点关注信号）。
Propose proactive actions, follow-ups, or referrals.提出主动行动、跟进或转介建议。
Staff validate, coordinate and implement per established process.人员审核确认，并按既有流程协调与执行。
We handle personal and sensitive information with strict confidentiality, integrity and accountability. Our systems support controlled access, safe retrieval, and auditable practice. 我们以严格的保密性、完整性与问责性管理个人及敏感信息； 系统设计支持受控访问、安全检索与可审计实践。
Only authorised personnel can access relevant records and AI-assisted insights.仅授权人员可访问相关记录与AI辅助洞察。
Visit logs and profiles are stored in controlled systems with defined retrieval pathways.探访记录与画像存储于受控系统，并设定明确的检索路径与机制。
AI follows governance rules; outputs are advisory and reviewed by staff.AI遵循治理规则；输出为建议，并由人员审核。
Key system activities can be logged for transparency and review.关键系统活动可记录留痕，以供透明审查与复核。
We track service delivery and outcomes to support continuous improvement. Metrics can be tailored to programme requirements and reporting needs. 我们通过服务与成效指标进行持续改进；指标可按项目要求与汇报需要进行定制。
For partnership discussions or to learn more about our programmes, befriending and proactive care approach, please contact:
aac@thongkheng.org.sg
tel: 6278 3966, whatsapp: 8854 1083。
Block 3, #01-5070, Jalan Bukit Merah, Singapore 150003
如需合作洽谈或了解我们的活动课程、关怀探访与主动式照护做法，欢迎联系：
aac@thongkheng.org.sg
电话：6278 3966，whatsapp: 8854 1083。
Block 3, #01-5070, Jalan Bukit Merah, Singapore 150003