TKAAC · AIC Immersion — English Visual Review

THE BIG PICTURE

How TKAAC Works

One Centre. Connected Thinking.

1. Work Requirements Are Our Foundation Meet standards. Fulfil responsibilities.

2. A Mindset That Shapes Outcomes Details. Attitude. Broader vision.

3. Resources That Enable Success Team. Advocates. Sponsors. Tools & workflows.

Lesson: Begin with real needs. Design practical systems that help a lean team work consistently.

ACTIVE AGEING

A Place Worth Returning To

Active Ageing · System Thinking · In-house Tools

Reasons to participate

Purpose beyond programmes

A sense of belonging

Lesson: Attendance matters, but lasting engagement comes from giving seniors reasons to return.

BEFRIENDING

Notice Earlier. Support Better.

Befriending · Proactive Practice · BCI

Build meaningful connections

Recognise changing needs

Capture information naturally

Lesson: Good information helps us notice possible needs earlier; staff remain responsible for decisions.

CARE REFERRAL

No Centre Works Alone

Care Referral · Partners · ICCP

Recognise when help is needed

Connect the right partners

Coordinate follow-up

Lesson: A referral is only useful when partners communicate, coordinate and follow through.

S1S2 & INTERVENTION

See the Whole Person

S1S2 · Intervention · Sgimed

Understand wider needs

Plan the right intervention

Record and monitor progress

Lesson: Assessments should lead to practical action and appropriate follow-up.

GROUND-UP INITIATIVES

Ground-Up Thinking, Meaningful Experiences

Innovate · Engage · Enrich

Develop and reinvent programmes

Create experiences seniors look forward to

Inspire lasting value beyond participation

Lesson: Develop and reinvent around actual needs; make improvements sustainable through eWorkflow.

THE BIGGER PICTURE

Beyond Compliance

Details · Attitude · Excellence

Details shape success

Attitude determines how far we rise

Better outcomes begin with how we work

Lesson: Details shape success. Attitude determines how far we rise.

THE BIGGER PICTURE

How TKAAC Works — In One Picture

Programmes · Mindset · Resources

WHAT WE DO

Active Ageing Programmes

Befriending

Care Referral (cREF)

S1 / S2

Ground-Up Initiatives

HOW WE WORK

System Thinking

React – Proact

Partnerships &
Care Coordination

Interventions

Develop and reinvent

WHAT SUPPORTS US

People & Partners

Knowledge & BCI

ICCP

In-house Tools

eWorkflow

Details shape success. Attitude determines how far we rise.

Lesson: Be practical, proactive and scalable — and keep learning from experience.

OUR LEARNING JOURNEY

Key Lessons From Our AAC

What matters is not only what we do, but how we respond, connect and improve.

Active AgeingCreate meaningful experiences and reasons to return — not attendance alone.

BefriendingRecognise changing needs early, maintain reliable records and follow through.

Care Referral (cREF)Connect referrals with communication, coordination and follow-up.

S1 / S2Turn assessments into practical actions, care plans and monitored progress.

Ground-Up InitiativesStart with real needs. Improve in practical, proactive and scalable ways.

Beyond ComplianceDetails, attitude and continuous learning shape the quality of service.

Details shape success. Attitude determines how far we rise.

THE REALITIES OF RUNNING AN AAC

Challenges We Navigate

Different people, complex needs and rising expectations — within finite resources.

Different People, Different ExpectationsPersonalities, abilities, understanding and willingness to accommodate vary widely.

Expectations Beyond Our ScaleSome requests exceed an AAC's manpower, professional expertise or service scope.

Needs Beyond Any Single DomainThe seven care domains help identify needs; they do not mean we can resolve every issue alone.

Change and AdaptationNew environments, procedures and ways of working can bring uncertainty or resistance.

Judgement Under UncertaintyBalance safety, fairness, individual needs and capacity; engage partners when appropriate.

We cannot meet every expectation, but we can respond responsibly.